Effective Date: January 15, 2025
Claims for Misprinted/Damaged/Defective Items
Claims must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted within 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Notice an Issue?
If you or your customers notice an issue with the products or anything else on the order, please submit a problem report.
Return Address
The return address is set by default to our facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If our facility isn’t used as the return address, you will be liable for any returned shipments you receive.
Wrong Address
If you or your end customer provide an insufficient address, such as missing the city or zip code, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed Shipments
Shipments that go unclaimed are returned to our facility. You will be liable for the cost of a reshipment to yourself or your end customer.
Account and Billing
If you haven’t registered an account with us and added a billing method, any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost.
Non-Returnable Items
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer
It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, except for customers residing in Brazil. Returns for products and size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense.
Customers in Brazil
Customers residing in Brazil who regret a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it. They must provide a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed. In these cases, a refund will not be possible.
EU Consumer Notification
According to Article 16(c) and (e) of the Directive 2011/83/EU on consumer rights, the right of withdrawal may not be provided for:
- The supply of goods that are made to the consumer’s specifications or are clearly personalized.
- Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Therefore, we reserve the right to refuse returns at our sole discretion.
Policy Governance
This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
