Effective Date: January 15, 2025
When will I get my order?
Fulfillment typically takes 3–7 days. Shipping times vary by location:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We partner with an on-demand fulfillment company with facilities worldwide.
Will I be charged customs for my order?
Customs and tax fees may apply on international orders, assessed by local customs offices. These fees are not in our control.
What if my order hasn’t arrived?
Before contacting us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Contact your local post office to see if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If you did all of this and still have not received your order, please contact us at contact@floranla.com.
